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PETALING JAYA CITY COUNCIL CLIENTS CHARTER

  1. Provide feedback on clients complaints within 14 days on receipt of complaints.
  2. Process completed public liability insurance claims within 14 days on receiving the completed documents.
  3. Ensure that copies of tender bidding offers and quotations at the counters are displayed for at least 21 days for tenders, and seven (7) days for quotations.
  4. Ensure the system’s network security level and application are guaranteed at least at 90 percent within a year.
  5. Ensure that at least 13 audit reports are produced every year.
  6. Manage the councils collection and update the payment bill account within the durations    of:
    • Counter, kiosk, and e-Pay services – 24 hours
    • Online collection – four (4) working days
  7. Ensure payment to the supplier/receiver are settled within 3 days (normal payment) and 4 days (contract payment) on the condition that the documents received are complete
  8. Ensure valuation exercises are executed two (2) times a year where it is enforced during the periods between January-June and July-December.
  9. Approve permit and license applications within one (1) day provided that the relevant parties have submitted the completed documents and have complied to the set policies and principles.
  10. Enforce laws and regulations at all times by carrying out enforcement actions with the target of 90 percent completion achieved from the schedule.
  11. Newly drafted enactment and amendment to the existing by-laws in accordance to the current needs of the Council, and uniformed throughout the Selangor local state authorities with at least three (3) by-laws in a year.
  12. Approve applications within 37 days for Building Plans, and 33 days for temporary permits, provided that the documents submitted are complete in accordance with established laws and policies.
  13. Process development plans within a minimum of 57 days (excluding land issues) and a maximum of 108 days (including land issues) with the condition that the party involved have submitted documents that are complete and in accordance to the laws and policies.
  14. Ensure the process and decision for Planning Permission applications are provided within not more than 43 days of the submission of completed documents’ received.
  15. Ensure the process and decision for Planning Permission applications for outdoor advertisements display are provided within not more than 57 days of the completed documents’ received.
  16. Carry out infrastructure and public facility maintenance services according to the schedule set with completion target of at least 80 percent.
  17. Approve application for Landscape Plan within 57 working days provided that the party concerned have submitted completed documents and complied with the set of policies and principles.
  18. Ensure hygiene and public health as well as comfort of residents at all times by carrying out:
    • Inspections and grading of food premises with a target of achieving 100 per cent of the inspection schedule.
    • Inspections of food premises in supporting the Food Establishment License with a target of achieving 100 percent of the inspection schedule.
    • Food sampling with a target of achieving 100 percent of the sampling schedule.
    • Dengue fever control and prevention with the target of achieving 100 percent schedule completion.
  19. Ensure that solid waste is managed efficiently and on schedule with the achievement of at least 90 percent in which the contractor meets the schedule.
  20. Ensure the issuance of the certificate of establishment of the joint management body (JMB) within the period of 21 days of completed documents from the developer received.
  21. Issue a confirmation letter for the payment of security deposit for hall/community hall/stadium facilities within one (1) day after receiving the security payment from the client, with a target achievement of 100 percent.
  22. Issue a letter of approval within one (1) day after receiving the payment of the rental bill for hall/community hall/stadium facilities from the client, with a target achievement of 100 percent.

Client's Charter Achievement for Year 2021