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PETALING JAYA CITY COUNCIL CLIENTS CHARTER
- Provide feedback on clients complaints within 14 days on receipt of complaints.
- Process completed public liability insurance claims within 14 days on receiving the completed documents.
- Ensure that copies of tender bidding offers and quotations at the counters are displayed for at least 21 days for tenders, and seven (7) days for quotations.
- Ensure the system’s network security level and application are guaranteed at least at 90 percent within a year.
- Ensure that at least 13 audit reports are produced every year.
- Manage the councils collection and update the payment bill account within the durations of:
- Counter, kiosk, and e-Pay services – 24 hours
- Online collection – four (4) working days
- Ensure payment to the supplier/receiver are settled within 3 days (normal payment) and 4 days (contract payment) on the condition that the documents received are complete
- Ensure valuation exercises are executed two (2) times a year where it is enforced during the periods between January-June and July-December.
- Approve permit and license applications within one (1) day provided that the relevant parties have submitted the completed documents and have complied to the set policies and principles.
- Enforce laws and regulations at all times by carrying out enforcement actions with the target of 90 percent completion achieved from the schedule.
- Newly drafted enactment and amendment to the existing by-laws in accordance to the current needs of the Council, and uniformed throughout the Selangor local state authorities with at least three (3) by-laws in a year.
- Approve applications within 37 days for Building Plans, and 33 days for temporary permits, provided that the documents submitted are complete in accordance with established laws and policies.
- Process development plans within a minimum of 57 days (excluding land issues) and a maximum of 108 days (including land issues) with the condition that the party involved have submitted documents that are complete and in accordance to the laws and policies.
- Ensure the process and decision for Planning Permission applications are provided within not more than 43 days of the submission of completed documents’ received.
- Ensure the process and decision for Planning Permission applications for outdoor advertisements display are provided within not more than 57 days of the completed documents’ received.
- Carry out infrastructure and public facility maintenance services according to the schedule set with completion target of at least 80 percent.
- Approve application for Landscape Plan within 57 working days provided that the party concerned have submitted completed documents and complied with the set of policies and principles.
- Ensure hygiene and public health as well as comfort of residents at all times by carrying out:
- Inspections and grading of food premises with a target of achieving 100 per cent of the inspection schedule.
- Inspections of food premises in supporting the Food Establishment License with a target of achieving 100 percent of the inspection schedule.
- Food sampling with a target of achieving 100 percent of the sampling schedule.
- Dengue fever control and prevention with the target of achieving 100 percent schedule completion.
- Ensure that solid waste is managed efficiently and on schedule with the achievement of at least 90 percent in which the contractor meets the schedule.
- Ensure the issuance of the certificate of establishment of the joint management body (JMB) within the period of 21 days of completed documents from the developer received.
- Issue a confirmation letter for the payment of security deposit for hall/community hall/stadium facilities within one (1) day after receiving the security payment from the client, with a target achievement of 100 percent.
- Issue a letter of approval within one (1) day after receiving the payment of the rental bill for hall/community hall/stadium facilities from the client, with a target achievement of 100 percent.
Client's Charter Achievement for Year 2022
Client's Charter Achievement for Year 2022 (Jan-June 2022)
Client's Charter Achievement for Year 2021
