Forum MBPJ

Hi Admin,

I have been trying to email a complaint to the Director of Engineering, En. Ir. Ismail Shafie, but the email was returned to me many times with the following message

The original message was received at Wed, 8 Oct 2008 01:13:31 +0800 from [118.101.34.93]

----- The following addresses had permanent fatal errors ----- <ismail@mbpj.gov.my>

----- Transcript of session follows -----

451 4.4.1 timeout writing message to mail.mbpj.gov.my.: Connection timed out with mail.mbpj.gov.my.

<ismail@mbpj.gov.my>... Deferred

Message could not be delivered for 5 days Message will be deleted from queue

Please kindly advice me what is the propel channel for the residents or the RAs to voice their complaints, complements and others to MBPJ?

Thank you

Smile Always

Danny Lee

Hello Danny,

The address you used was correct, that was En.Ismail email address. We are not quite sure why your emails were returned. However, I have forwarded your problem to our technical team to check if there is any problem on our side. Thank you for letting us know.

In the meantime, you can email your complaints to this email address.Please indicate that you want the complaint to be addressed to En.Ismail Shafie.

aduan@mbpj.gov.my

Besides emailing directly to the person, you can use the above email address, call our Aduan Hotline at 03-79542020 or use our Aduan Online System. Please remember to register yourself before using the Aduan Online System. The link is available on our website frontpage, or you can go here.

You can also email your complaints to me and  I will personally forward it to En.Ismail Shafie. My email is nizam@mbpj.gov.my.

Thank you, and have a nice day.

Admin.

Hi Admin,

Thank you so much for providing us the guidance to channel our complaints to MBPJ.  I have registered myself with the Aduan Online System and has also forwarded you with the residents complaints to you.

Once again thank you so much

Smile Always

Danny Lee

Hi Danny,

I will check with our Aduan System and will get back to you ASAP on the development of your complaints.

Have a nice day.

Admin.

Hi Danny,

We have received your Aduan in our system, by now it should be processed and forwarded to the related department.

Thank you.

Hi Admin,

Few queations here.

I have been receiving returned emails from various parties from MBPJ since the day I had the complaints made through the online aduan system.  I suspect the emails are returned to me while the online aduan system is forwading my complaints to various parties.  It is definately due to large file size of my documents, I have attached few photos in my complaints for the authority as reference.  Please kindly look into the email systems that MBPJ are currently having as it is very annoying of not able to get the message across to the authority because the system are not able to handle certain file size.  We are now in the ICT era and memory space is getting cheaper each day so please do not restrict the important officers inbox space.

Thank you

Smile Always

Danny Lee

Hi Admin,

By the way, how do we know that our complaints has been handled in the online aduan system?

Thank you.

Smile Always

Danny Lee

Dannylee:

Hi Admin,

By the way, how do we know that our complaints has been handled in the online aduan system?

Thank you.

Smile Always

Danny Lee

 

Hi Danny,

When you logged your complaints online, an Aduan Nombor(ref.number) is given to you. You can use the number given to check the status of your complaints, also using our online system. Just key in the number and the status will be displayed.

Do let me know if you have any problem with the checking system.

Thank you and have a nice day.

Admin.

Dannylee:

Hi Admin,

Few queations here.

I have been receiving returned emails from various parties from MBPJ since the day I had the complaints made through the online aduan system.  I suspect the emails are returned to me while the online aduan system is forwading my complaints to various parties.  It is definately due to large file size of my documents, I have attached few photos in my complaints for the authority as reference.  Please kindly look into the email systems that MBPJ are currently having as it is very annoying of not able to get the message across to the authority because the system are not able to handle certain file size.  We are now in the ICT era and memory space is getting cheaper each day so please do not restrict the important officers inbox space.

Thank you

Smile Always

Danny Lee

Hi Danny,

Thank you for writing in again, and for your feedback. I have forwarded your complaints on this matter to our technical team.

I will reply again to update you on this matter ASAP. In the meantime, thank you for your continuous support in making our services better.

Have a nice day.

Admin.